【2019年度版】eBayから警告メッセ－ジが。アカウント停止メッセージサンプルと対応方法

Your eBay listing has been removed: Miscategorized Items
↑①これが原因です（このケ－スでは出品カテゴリ間違いのようです）

Hello あなたのeBayID,

We've determined that some of your listings haven't followed our Miscategorized Items policy. Therefore, we had to take the following actions:

- Listings that didn't follow our policies have been removed. A list of removed item(s) is available further down in this email.

- We have credited all associated fees except for the final value fee for your listing(s).

Please select a category that's an exact match for the item you're selling, so that buyers can find what they're looking for.

A good guideline is that if a category exists that fits your item more closely, then it should be listed there.

Listing an item in an inappropriate category isn't allowed.

Many buyers narrow their search to a specific category.

Including items that don't belong in a particular category makes search results less helpful and can result in fewer purchases.

It also confuses buyers, who may be uncertain about what's actually being offered. This can lead to buyers filing claims.

To learn more about our search and browse manipulation policy, go to:

http://pages.ebay.com/help/policies/search-manipulation.html

We appreciate your efforts to list this product under < Clothing, Shoes & Accessories>Women's Handbags & Bags>Handbags & Purses>

however, it is not the relevant one. We would like to suggest the most appropriate category for your product where the buyers may tend to look for

it eventually increases products? visibility and stimulates speedy sale.

Correct category for your product: Health & Beauty>Makeup>Makeup Bags & Cases　←②対応策が書かれています

We'd love to send an advisory notice to you before acting on the listing; however, the category cannot be changed once the item is listed.

Hence, we request you to relist this item under the correct category as suggested above.

If you have any questions, contact us:

http://ocsnext.ebay.com/ocs/cusr?query=ｘｘｘｘｘｘｘｘｘｘｘｘ

Please be sure that your current and future listings, including any items that are relisted automatically, follow these guidelines.

If they don't, they'll be removed and your fees won't be refunded.

It could also result in additional actions, including loss of buying and selling privileges on eBay.

Here's a list of the item(s) that were removed: ←③出品削除されたアイテム

XXXXXXXXXXXXXXXXXXXXXXXX

We appreciate your understanding.

Thanks,

eBay

Your eBay selling privileges have been temporarily restricted: Ivory

↑①アカウント停止になった旨と理由が書かれています

Hello　XXXXあなたのID,

Some of your listings haven't followed our Ivory policy. As a result, we've taken the following actions on your account:

- Selling privileges have been temporarily restricted. You won't be able to list new items or revise any active items for 30 days. 　

↑②アカウント停止の理由と期間

You're also not allowed to register a new account during this time.

- Listings that don't follow our policy have been removed. A list of removed item(s) is available further down in this email.

- Any fees for listings that were ended early for not following policy won't be credited to your account.

You may offer manufactured ivory products that were made before the year 1900 and contain less than 5 percent ivory.

Examples include items with ivory inlay, like antique furniture or musical instruments.

Listings and products for ivory need to do the following:

- Include a picture of the item.

- Clearly state the item was made before 1900.

- Offer domestic shipping only.　←③出品した商品に関するeBayのルール

While there are some exceptions, most other ivory products can't be offered on eBay due to various international trade restrictions

and treaties banning the sale of these items.

To learn more about our animals and wildlife products policy, go to:

http://pages.ebay.com/help/policies/wildlife.html

The item you listed appears to be ivory and there was no indication within your listing description as to what the item was actually made of.

We appreciate that you chose to utilize our site and you are welcome to relist as long as it is not made of ivory.

In that case, we ask that you please indicate what it is made of. If it is made of some other type of bone,

we ask that you please indicate the species of animal (It cannot be an ivory-producing animal such as an elephant or walrus).

During this restriction, you can still:

- Send member messaging

- Obtain shipping addresses

- Leave feedback

- Perform other administrative tasks　←④アカウント停止中にできること

Please be sure to manage any current listings and to complete any open transactions. After 30 days, your account will no longer be restricted. We also encourage you to use this time to become familiar with our guidelines. Keep in mind that any additional listings that don't follow this policy could result in additional loss of buying and selling privileges or in the suspension of your account. Once eBay suspends an account, the member no longer has any account access. In addition, all active listings are canceled, and members who placed bids on those listings are notified. Therefore, please be sure that your current and future listings, including any items that are relisted automatically, follow these guidelines.

If you have questions, contact our policy experts:

http://ocsnext.ebay.com/ocs/cusr?query=508&domain=email1386

Here's a list of the item(s) that were removed:

XXXXXXXXXXXXXXX　←⑤出品削除された商品

We appreciate your understanding and cooperation.

Thanks,

eBay

Hello あなたのeBayID,

After reviewing your eBay account, recent activity has raised serious security concerns. As a result, we've taken the following action on your account:

- Your eBay account has been suspended indefinitely.

- Item listings have been removed. A list of removed items is available further down in this email.

You won't be able to use eBay in any way. This includes using another existing account or registering a new account. ←この文章が入っていたら無期限のアカウント停止です
Any outstanding selling fees are due immediately, and any amounts that you haven't previously disputed will be charged to the billing method currently on file.

We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm -- however unintentionally -- to the eBay community.

Here are the listings we removed:
XXXX ←出品削除された商品

We appreciate your understanding.

Thanks,

eBay